Business Transparency
So I deal a lot with businesses that have serious IT problems. And invariably it always boils down to a couple of issues. The first of which is a horrible reputation.
Part of this extends from the dotcom boom era. It "promoted" the general IT employee from the customer service industry to godhood. If an employee felt slighted or slightly over-worked he or she could call a recruiter and have a job inside 5 hours, normally with a 10-25% raise to boot.
As a result, IT members became surly and no longer understood that the lowly end-user was the only reason they had a job.
Many IT departments are still held to this stereotype. Furthermore, some IT members still uphold that stereotype.
Normally, IT departments are sorely understaffed and heavily over-worked. Sadly, this perpetuates that IT departments never accomplish anything.
The solution is adding transparency. Which at first sounds daunting and some employees might resist. But the ultimate result is the entire company knowing precisely what the department is doing and how their workload impacts their open tickets.
Generally, this also encourages other departments to do likewise and as a result, everyone knows where the company is heading and how fast they will get to their destination....which hopefully is revenue-filled.
